Refund Policy - InfinHub Market Technologies FZ-LLC

We thank you and appreciate your subscription to our website. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our subscriber, concerning the subscription you make on our website. We make every effort to have our website meet your expectations.

However, if due to any reason or unavoidable circumstances, you wish to cancel your subscription and claim a refund, in case of one-time payment plans, we shall cancel your subscription and process your refund within seven working days of receiving your request, provided the request for refund has been received in the first 30 days from the date of payment of the subscription package.

In case of recurring plans, no Refund will be available. However, if you choose to unsubscribe you will not be charged once your paid subscription period expires.

The amount refundable to you for the One-time payment plans and the mode of refund is as under:-

Terms of Cancellation and Refund:

  1. For all subscribers pro-rata refund of subscription amount paid (net of VAT on the entire amount) shall be available only for the first 30 days from the date of payment of the subscription package and subsequently no refund shall be granted. This is also applicable in case of subscription extensions. The cancellation request shall be processed only if such a request is raised from the registered email address of the subscribed member from the feedback portal of https://www.marketsmojo.com/mojo/feedback.
  2. The amount of refund that a subscriber is eligible for will be determined on the basis of the unexpired subscription period. For calculating the refund amount the entire VAT portion which is included in the subscription amount received shall first be reduced and the refund amount will be calculated based on the net subscription amount (net of VAT) and will be proportionate to the balance days of the subscription period as divided by total subscription period.

    To illustrate if the subscription amount paid by the subscriber is 1,000/- for one year and the subscriber seeks a refund after 25 days, the refund will be determined as under:

    Gross Subscription Amount = 1,000/-

    VAT on the same (5% rate at the time of subscription) = 47.61

    (1,000 * 5/105)

    Net Subscription Amount (net of VAT) = 952.39

    Total Subscription Period = 365 days

    Unexpired Subscription Period = 365 – 25 = 340 days

    [Refund = (Net Subscription Amount * Unexpired Subscription Period /Total Subscription Period)]

  3. The refund will be processed and credited through the same payment gateway from which the subscription amount was received.
  4. No refund will be issued to any subscriber residing out of India in case payment has been received other than through a payment gateway.

If your refund is not received within 21 working days of the cancellation request being placed, please contact us by raising a query from the feedback portal at  https://www.marketsmojo.com/mojo/feedback.

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